Last updated: 20/07/2024

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1. Introduction

Dream s.r.l. ("we", "our" or "us") operates the Dream hotel located in Macugnaga, Italy. This Privacy Policy describes how we collect, use, and share personal information from visitors and customers of our website and services, in accordance with the General Data Protection Regulation (GDPR).

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2. Types of Information Collected

We collect the following types of personal information from our customers and visitors:

IP address
Payment information (including credit card information)
First and last name
Phone number
Email address

3. Methods of Collecting Information

We collect personal information through the following methods:

Contact forms
Newsletter subscriptions
Booking process
Google Analytics
Facebook Pixel

4. Purposes of Data Collection.

We use the information collected for the following purposes:

Manage bookings
Send newsletters and promotions
Improve our services

5. Legal Basis for Data Processing.

We process users' personal data on the following legal basis:

Performance of a contract: to provide the requested services (e.g., managing reservations).
Consent: to send newsletters and promotions (the user can withdraw consent at any time).
Legitimate interests: to improve our services and for marketing purposes.

6. Data Retention and Protection.

Data collected is stored through Slope management software and Google Analytics tracking services. This data is stored in secure servers protected by firewalls. We will retain personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations.

 

7. Sharing of Data

We share collected data with:

Google and Meta (Facebook) for marketing purposes to optimize advertising campaigns and analyze how the website works.

8. Transfer of Data Abroad

Personal Data may be transferred to and stored in a country other than Italy. In these cases, we ensure that adequate protection measures are in place, as required by the GDPR.

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9. Rights of Data Subjects

In accordance with the GDPR, users have the right to:

Access their personal data
Request rectification of inaccurate data
Request deletion of personal data
Obtain the restriction of processing
Object to the processing of personal data
Request data portability
To exercise these rights, users can contact us at dreamhotelalp@gmail.com.

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10. Communication with Customers

We communicate with our customers through:

Email
Phone
SMS
Direct messaging apps such as WhatsApp

11. Use of Cookies and Monitoring Tools

We use tracking cookies provided by Google Analytics, specifically _ga and _gid cookies, to collect information about how visitors use our website.

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12. Withdrawal of Consent and Data Management.

Customers can withdraw their consent to data collection or request to change/delete their data by emailing us at dreamhotelalp@gmail.com.

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13. Privacy Policy Updates.

We reserve the right to change this Privacy Policy at any time. Any changes will be communicated through a banner on our website. We encourage you to check this policy frequently for updates.

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14. Contact

For privacy-related questions, you can contact us by:

Phone: +39 3497855758
Email: dreamhotelalp@gmail.com
Address: Via Monte Rosa 41, 28876 Macugnaga (VB), Italy